Frequently Asked Questions (FAQ)

1. Are your products original?

No. Brandsfetch does not sell products as officially manufactured or authorized by the original brand owners. We offer premium-quality products sourced from trusted international suppliers that are designed to closely resemble well-known brands.

2. Where do your products come from?

Our products are sourced from wholesale markets and suppliers in countries such as Turkey, China, Vietnam, and other international sourcing hubs.

3. Are you affiliated with any of the brands you sell?

No. Brandsfetch is an independent reseller and has no direct relationship with, authorization from, or affiliation with the manufacturers or trademark owners of any international brands.

4. How do you ensure product quality?

Every product goes through a quality inspection before being shipped to ensure it meets our standards for fabric, stitching, fit, and overall finish.

5. Do the products come with brand tags or packaging?

Product tags and packaging may vary depending on the supplier and product. Please refer to the product images and description for details.

6. Do you offer Cash on Delivery (COD)?

Yes. Cash on Delivery is available across most cities in Pakistan.

7. How long does delivery take?

Orders are typically delivered within 2–5 business days, depending on your location.

8. Can I exchange my order?

Yes. We offer exchanges for eligible products if the wrong size, color, or a defective item is received. Please contact our support team within the specified exchange period.

9. Can I return my order for a refund?

Returns are accepted only according to our Return & Refund Policy. Please review the policy before placing your order.

10. How can I contact Brandsfetch?

You can reach our customer support through WhatsApp, email, or our Contact Us page. We're happy to assist with any questions before or after your purchase.

11. Are the product photos real?

Yes. We make every effort to use actual product images. However, slight differences in color may occur due to lighting and screen settings.

12. Why are your prices lower than retail stores?

Because we source directly from international wholesale markets and sell directly to customers, we eliminate many of the costs associated with traditional retail stores, allowing us to offer competitive prices.