Refund policy

Exchange & Return Policy

At Brandsfetch, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Exchange Policy

We offer exchanges under the following conditions:

Exchange requests must be made within 7 days of receiving your order.
The item must be unused, unwashed, unworn, and in its original condition with all tags and packaging intact.
Exchanges are available for:
- Wrong size
- Wrong color
- Defective or damaged item
- Incorrect item received

Once your exchange request is approved, our support team will guide you through the exchange process.

Return Policy

Returns are accepted only if:

You received a defective or damaged product.
You received the wrong item.
The product is significantly different from what was ordered.

Items must be returned in their original condition, unused, and with all original tags and packaging.

Non-Returnable Items

The following items cannot be returned or exchanged:

Products that have been worn, washed, or altered.
Items without original tags or packaging.
Products damaged due to customer misuse.
Exchange or return requests made after 7 days of delivery.

Refunds

If a return is approved, your refund will be processed after the returned item has been received and inspected.

Refunds are issued through the original payment method where applicable. For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or another mutually agreed method.

Please note that original shipping charges (if any) are non-refundable unless the return is due to our error.

Exchange & Return Shipping

If the exchange or return is due to our mistake (wrong item, damaged product, or manufacturing defect), Brandsfetch will cover the shipping costs.
If the exchange is requested for personal reasons (such as changing the size or color), the customer is responsible for the shipping charges unless otherwise stated.